Terms & conditions

1. Acceptance of Terms

By using our Website and/or purchasing any products or services, you confirm that you accept and agree to comply with these Terms, all policies referred to within them, and any additional terms we draw to your attention before your purchase. If you do not agree, you must not use the Website or purchase any products or services.

2. Information about us

This Website is operated by Thucy Ltd, a private limited company registered in England and Wales under company number [company number], with its registered office at [registered office address]. Our VAT number is [VAT number] and our ICO registration number is [ICO registration number]. You can contact us at hello@thucy.co.uk.

3. Definitions

Corporate Entity means a company or limited liability partnership incorporated in the United Kingdom under the Companies Act 2006 or the Limited Liability Partnerships Act 2000, in each case as amended. Customer means the person or Corporate Entity to whom we provide the Services. Intellectual Property Rights means all patents, copyright, trade marks, database rights, rights in designs and confidential information, and all other intellectual property rights, whether registered or unregistered. Platform has the meaning given in clause 18.5. Regulations means the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. Services means the products and services advertised on our Website as available for purchase. Terms means the terms set out on this page, inclusive of Part 1 and Part 2. Website means thucy.co.uk and all associated pages. Working Day means a day other than a Saturday, Sunday, or public holiday in England. we, us, our means Thucy Ltd; you, your means the user or Customer.

4. Use of the Website

4.1 The information on our Website is not professional advice. We are not a law firm or other professional practice. All content on the Website, including in connection with any Services, is provided for general information only and does not constitute legal, accounting, tax or other professional advice, and must not be relied upon as such. These Terms do not establish a solicitor-client relationship or any fiduciary duty. You should obtain advice from an appropriately qualified professional before acting. We shall have no liability for claims or losses arising from your non-compliance with this clause.

4.2 Creating an account.You are solely responsible for maintaining the confidentiality and security of your account and for all activity that occurs through it, and must not disclose your account details to anyone else. You must notify us immediately of any suspected breach by emailing hello@thucy.co.uk with the subject "Account Breach". You remain liable for losses arising from unauthorised use of your account and agree to indemnify us for any loss or damage we incur as a result.

4.3 Disabling access. We may disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with these Terms.

4.4 User-generated content. Any content you upload to our Website is considered non-confidential. You retain ownership but grant us a worldwide, non-exclusive, royalty-free licence to use, store, copy, and make it available in connection with the Website and Services. We may remove any content that does not comply with our Acceptable Use Policy.

4.5 Content indemnity. You warrant that any content you upload complies with our Acceptable Use Policy and does not infringe any third-party Intellectual Property Rights, and you will be liable to us and shall indemnify us for any breach of that warranty.

4.6 Back-ups. You are solely responsible for securing and backing up your content and documents.

4.7 Restrictions on use. You must not misuse the Website by introducing viruses or other malicious code, attempting unauthorised access, or conducting any denial-of-service attack. You must not conduct or permit any automated data mining, scraping, or harvesting of the Website. Breach may be a criminal offence under the Computer Misuse Act 1990, which we will report, and your right to use the Website will cease immediately.

5. Links to third-party websites and services

The Website may contain links to third-party resources. The inclusion of a link does not mean we endorse the site, and linked websites are not under our control. We are not responsible for their content or privacy practices, and your use of any linked website is at your own risk.

6. Operation of the Website

We aim to keep the Website up to date but do not guarantee that information will be accurate, complete, or current at all times, and all information is subject to change without notice. We may change or remove the Website, or any part of it, including any Services or prices, without prior notice, and shall not be liable to you for doing so.

7. Intellectual property

We are the owner or licensee of all Intellectual Property Rights in the Website and its content, and all such rights are reserved. You may view and print extracts for your own use only, and must not otherwise reproduce, resell, or exploit any part of the Website without our written consent. If you breach this clause your right to use the Website will cease immediately.

8. No warranties or guarantees

We do not warrant that the Website will be uninterrupted, secure, or free from bugs, errors, or viruses, or that defects will be corrected. You are responsible for configuring your own technology and virus protection to access the Website.

9. Your privacy and data protection

We take the protection of your personal data seriously and process it in accordance with our Privacy Policy. You must ensure the information you provide is accurate and up to date. Where you provide us with personal data relating to a third party, you warrant that you have the necessary consents and notices in place and have brought our Privacy Policy to their attention, and you agree to indemnify us in relation to any liabilities arising from your non-compliance.

10. No third-party rights

No person who is not a party to these Terms shall have any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any clause, except where expressly stated.

11. Limitation of our liability for use of the Website

The Website is provided free of charge on an "as is" and "as available" basis without warranty of any kind. To the maximum extent permitted by law, our liability arising from your use of the Website is excluded; where it cannot be excluded, our total liability is capped at £200. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. We will not be liable for loss of profits, business, goodwill, or any indirect or consequential loss. Different limits apply to the supply of Services, set out in Part 2.

12. Variation, severance and entire agreement

We may change these Terms at any time, and your continued use is deemed acceptance of the updated version. If any clause is held unlawful or unenforceable, it shall be severed and the remaining clauses shall continue in force. These Terms and the policies referred to within them constitute the entire agreement between us in relation to your use of the Website and any purchase.

13. Governing law and jurisdiction

These Terms, their subject matter, and their formation are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Nothing here affects your statutory rights as a consumer.

14. Our Services

We offer an AI-guided company formation service and related filings and services as displayed on the Website from time to time. Our Services do not include legal advice, tax advice, accountancy, auditing, filing of annual accounts, or advice on the suitability of any company or structure for your purposes. Any templates or documents provided are general and not bespoke. We perform the Services using reasonable care and skill and may update, amend, or withdraw any Service without prior notice.

15. Requirements for use

We only accept orders for company formation from individuals aged 18 or over. Undischarged bankrupts and disqualified directors may not be appointed as a director, secretary, or LLP member. Individuals under 18 may not be appointed as an officer or hold shares in the proposed company. It is your responsibility to ensure all persons named on the application are eligible to hold their respective positions.

16. Identity verification and anti-money-laundering

Forming companies for others is a regulated activity under the Regulations, and identity verification is mandatory under the Economic Crime and Corporate Transparency Act 2023. By purchasing the Services you authorise us, or a verification partner acting for us, to carry out a digital identity check and to verify the identity of directors, shareholders, and people with significant control, and to carry out anti-money-laundering and sanctions checks. Where a digital check is unsuccessful, we may require certified documents; see our ID Requirements. We may pause, decline, or cancel a filing where we cannot complete these checks, we may conduct ongoing due diligence, and we may be legally required to make reports without telling you. Failure to provide requested materials may result in cancellation of the Services without refund.

17. Making an order

All orders are an offer by you to purchase the Services subject to these Terms and our acceptance. We may reject, refuse, or cancel any order at our discretion, including where we cannot verify identity or complete our compliance checks; where we do so and you have paid, we will refund the fees for that order. Where you order the incorporation of a company, the person placing the order does so as agent for the company to be formed and shall be personally liable for the order under section 51 of the Companies Act 2006 as a pre-incorporation contract. You warrant that the information you provide is accurate, complete, and not misleading, and you indemnify us for losses arising from any breach of that warranty.

18. Filing with Companies House and the Platform

18.1 You authorise us to submit your incorporation application and related filings to Companies House on your behalf as an authorised person, using the information you provide and confirm. Companies House is a third party outside our control and makes the final decision on any filing; we cannot guarantee acceptance, a particular company name, or a specific timescale, and have no liability for its acts, omissions, delays, or rejections. Making a false statement to Companies House is a criminal offence.

18.2 If we cannot submit an application because you have omitted or provided incorrect information, we will attempt to contact you. If the matter is not resolved within 7 calendar days of your order, we may remove your application information from our system without liability, and you will not be entitled to a refund.

18.3 Upon successful incorporation you will receive a Certificate of Incorporation and the documents described in the package you purchased. It is your responsibility to keep these safe and backed up.

18.4 It is your sole responsibility to ensure that any company name you choose is available and can lawfully be used by you.

18.5 The Platform.Your account may include a feature that allows you to send filings directly to Companies House (the "Platform"). The Platform is provided free of charge, "as is" and "as available". We do not review, verify, or submit filings on your behalf when you use it; it is a technical submission tool only and does not provide legal, tax, or accounting advice. You are solely responsible for filings made through the Platform, and you shall indemnify us against all claims arising from your use or misuse of it.

19. Additional services

You may be offered additional services during the ordering process, such as a registered office address, confirmation statement filing, a business bank account referral, or tax registration. It is your responsibility to read the information about these before purchasing. Where any service relies on a third-party partner, that partner's own terms apply and we have no liability in respect of it, including where a bank declines to open an account.

20. Charges and payment

The price of the Services is shown before you place your order. Unless stated otherwise, prices exclude VAT and exclude the Companies House statutory fee, which is payable in addition. We generally take payment when you place your order. Payments are processed by our payment provider. You must pay all amounts due without set-off or deduction. If we are unable to collect a payment you owe, we may charge interest on the overdue amount at 4% a year above the Bank of England base rate.

21. Companies House fee variations and continuous payment authorisation

21.1 If Companies House fees change between your order and your filing, we may charge the difference to the payment card we hold on file, whether or not the Service was expressed to include that fee. If we do not receive payment of the increase, we are under no obligation to complete the remainder of the Service.

21.2 For renewable or recurring services, your acceptance of these Terms grants us continuous authority to charge the card used to purchase the original Service (or an alternative you supply) for fees due on renewal and for any Companies House fee increase. You must keep an active card with sufficient funds on file. To cancel a renewable service you must give written notice before the renewal date.

22. Refunds

Our full refund position is set out in our Refund & Cancellation Policy. In summary, if you purchase the company formation service but change your mind before your application is submitted to Companies House, we will refund a reasonable proportion of the fee taking into account work already done, provided your written request is received within 14 calendar days of purchase. Once an application has been submitted to Companies House, no refund is available, even if the application is rejected. You are not entitled to a refund where we cancel a Service because you failed to provide required identity or compliance information.

23. Limitation of our liability for the Services

Nothing limits liability that cannot legally be limited, including for death or personal injury caused by negligence and for fraud. Subject to that, our total liability to you in respect of the Services, whether in contract, tort (including negligence), or otherwise, is limited to the fees you paid us for the relevant Services in the preceding 12 months, excluding Companies House filing fees. We are not liable for loss of profit, business, or goodwill, or for indirect or consequential loss. In particular, we have no liability for errors or omissions in information you provide, for your choice of company name, for documents rejected by Companies House, for your company being struck off for reasons outside our control, or for the acts or omissions of third-party suppliers, including identity verification and payment providers.

24. Intellectual property in the Services

All Intellectual Property Rights arising out of or in connection with the Services (other than in materials you provide) are owned by us. You grant us a non-exclusive, royalty-free licence to copy and modify any materials you provide for the purpose of providing the Services to you.

25. Termination

You may stop using Thucy and close your account at any time. We may suspend or terminate the Services without liability where you fail to pay amounts due, fail to provide information or compliance materials we request, breach these Terms, become unable to pay your debts, or where we are required to by law or to avoid acting unlawfully. Ending your account does not affect filings already submitted.

26. Confidentiality

Each of us undertakes not to disclose the other's confidential information, except to those who need to know it to perform obligations under these Terms, or as required by law or a regulatory authority. In our case, where confidential information includes personal data, we handle it in accordance with our Privacy Policy.

27. Notices

Notices must be in writing and in English. You may send notices to us by email to hello@thucy.co.uk or by post to [registered office address]. We may send notices to you by email to the address on your account or by post to your registered or residential address. Email notices are deemed received at the time of transmission, provided no error message is received.

28. Force majeure

We are not liable for any delay or failure to perform our obligations resulting from events outside our reasonable control, including acts of God, strikes, pandemic, war, acts of terrorism, fire, or failure of communications or computer systems. If such an event continues for more than 14 Working Days, either party may cancel the affected Services and, where you have paid in advance for Services not provided, you will be entitled to a refund for those Services. This clause does not apply to an increase in Companies House fees, which is dealt with under clause 21.

29. Consent to use your information

Your acceptance of these Terms authorises us to carry out identity and address verification searches through our verification partners, who may check the details you supply against databases they have access to and retain a record of the search. We may also share limited information with a reviews provider so they can invite you to leave a review; if you do, that provider's terms apply. Any personal data shared with third parties is governed by our Privacy Policy.

30. Complaints

If something goes wrong, our Complaints Policy explains how to raise it and what to expect. Questions about these Terms can be sent to hello@thucy.co.uk.